These Terms of Service (the “Terms”) constitute a legally binding agreement between you (the “Customer”, “you” or “your”) and Truckcentral Solutions Pvt Ltd, a company incorporated under the Companies Act, 2013, with its registered office at 3rd Floor, Shantha Complex, 20, Lady Curzon Road, Bangalore, Karnataka, India, 560001, operating under the brand name “Lobb” (“we”, “us” or “our”).
These Terms govern your access to and use of the Lobb website (www.lobb.in) and its associated mobile applications (collectively, the “Lobb Platform”), through which Customers can request the transportation of goods by road (“Orders” or “Loads”) and independent truck owners registered with Lobb (“Partners”) can accept and fulfil those requests.
By registering an account, accessing the Lobb Platform, or booking a freight service, you confirm that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy and any other policies referenced herein, all of which are incorporated into these Terms by reference. If you are accepting on behalf of a company, entity, or organization, you represent and warrant that you have the legal authority to bind that entity to these Terms. If a separate written contract exists between you and Lobb, that contract will prevail to the extent of any conflict with these Terms.
IMPORTANT: You must be at least 18 years of age to use the Lobb Platform. If you do not agree to these Terms, or are under 18, you must not access or use the Lobb Platform and must immediately cease all use of our services.
1. Nature of the Service
The Lobb Platform functions strictly as a technology platform that connects Customers seeking to transport goods with independent Partners.
• Technology provider role. Lobb acts only as a provider of technology services. Lobb is not a carrier, transporter, freight forwarder, commission agent, or bailee of your goods. We do not independently verify the regulatory compliance, quality, or suitability of the goods transported or of the specific Partners fulfilling requests, and we make no warranties regarding the same.
• Independent Partners. Partners are independent contractors. Nothing in these Terms creates an employment, agency, joint-venture, or partnership relationship between Lobb and any Partner or Customer. The contract of carriage is between the Customer and the Partner.
• Load acceptance. When you post a requirement, it is broadcast to our Partner network. Lobb does not guarantee that any specific load will be accepted by a Partner, or that a vehicle will be available at any particular time or price.
2. Account Registration and Security
To use the Lobb Platform you must register an account and provide accurate, current, and complete information, including valid business and tax registration details (such as GSTIN and PAN) where applicable. You must keep this information up to date.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at support@lobb.in of any unauthorized use of your account. Lobb is not liable for any loss arising from unauthorized use of your credentials prior to such notification.
3. Booking a Shipment
When placing a freight Order on the Lobb Platform, you must submit accurate and complete details, including but not limited to:
• Precise pickup and drop-off locations;
• Desired dispatch dates and timelines;
• The nature, type, weight, and value of the materials to be transported;
• Specific vehicle configuration requirements; and
• Any other information reasonably necessary for the safe and lawful transportation of the cargo.
You may withdraw or cancel your Order at any time before a Partner accepts it, without charge. Once a Partner accepts an Order, the Partner is assigned to execute the transport and you will receive a confirmation notification. Cancellations after a vehicle has been dispatched attract the charges set out in Section 6.
Lobb may decline, suspend, or remove any Order that is inaccurate, unlawful, or otherwise in breach of these Terms.
4. Customer Obligations and Cargo Restrictions
By using our services, you agree to the following conditions:
• Legal compliance. Your shipments must fully comply with all applicable local, state, and national laws and regulations, including motor vehicle, transportation, and goods-and-services tax laws.
• Prohibited items. You must not use the Lobb Platform to transport hazardous, explosive, combustible, radioactive, illegal, contraband, or otherwise restricted materials, or any goods requiring special permits that have not been obtained.
• Ownership. You must be the rightful owner of the cargo or hold explicit legal authorization to transport it.
• Accurate declaration and loading. The description, weight, and value of the cargo you declare must be accurate. You must not load cargo in excess of the vehicle’s permitted carrying capacity; any fines, penalties, or damage arising from overloading or misdeclaration will be to your account.
• Packaging. You are responsible for packaging the cargo adequately for road transport and for safe loading practices at your premises.
• Transit documents. You are responsible for generating and providing all documents required to accompany the goods, including tax invoices, delivery challans, and e-way bills under applicable GST law, and for their accuracy and validity throughout transit.
• Insurance. You bear sole responsibility for securing comprehensive first-party transit insurance for your cargo. Lobb does not insure your cargo and, except to the limited extent set out in Section 12, holds no liability for the loss, theft, damage, or delayed delivery of your cargo.
• Driver regulations. Your scheduling must not require drivers to violate statutory driving-hour limits or safety regulations.
5. Documentation
• Consignment Note (LR). Customers are responsible for issuing the Lorry Receipt (LR) or Consignment Note and uploading a copy to the Lobb Platform. Under no circumstances should Lobb be named as the consignor or consignee on these documents.
• Proof of Delivery (POD). Upon delivery, the Partner will obtain the signature of the authorized receiver and upload the POD to the Lobb Platform for your records. Any shortage or visible damage must be recorded on the POD at the time of delivery and notified to Lobb within 48 hours; deliveries not so annotated are deemed completed in good order.
6. Financial Terms
6.1 Advance and Balance Payments
Freight bookings on the Lobb Platform require an upfront advance payment (partial or full, as displayed at the time of booking). The remaining balance must be settled within 7 days of final invoice generation or POD submission, whichever is earlier.
Amounts remaining unpaid after the due date attract interest at 18% per annum (or the maximum rate permitted by law, if lower), calculated from the due date until payment. Lobb may suspend your access to the Platform and withhold acceptance of new Orders while any undisputed amount is overdue. All payments must be made through the payment methods specified on the Lobb Platform; TDS, if applicable, may be adjusted only as described in Section 7.
6.2 Detention and Halting Charges
Lobb primarily works with independent, single-truck owners, and extended waiting times directly impact their livelihood. The first 24 hours from the vehicle’s gate in-time at the loading or unloading point (as recorded on the Lobb Platform) are free of detention charges. Thereafter, the following charges apply on a per-day basis for each day (or part thereof) the vehicle remains detained:
Vehicle Type
Day 1
Day 2
Day 3 & above
32 ft SXL 7MT & 9MT
₹800
₹800
₹1,500
32 ft MXL 15MT & 18MT
₹1,000
₹1,000
₹2,000
20 ft & 24 ft SXL 7MT & 14MT
₹800
₹800
₹1,500
Note: If a vehicle is detained for more than 6 days, Lobb reserves the right, after notice to you, to offload your cargo at a third-party warehouse. All associated unloading, storage, and re-handling costs will be billed to the Customer, and the cargo will be released upon payment of all outstanding amounts.
6.3 Cancellation Charges
If an Order is cancelled after a vehicle has been dispatched to your loading point, you are liable for cancellation charges calculated on the round-trip distance covered by the vehicle (to the loading point and back), plus any applicable halting charges for days the vehicle waited at the loading point. For example, if a vehicle has travelled 45 km to the loading point, charges apply on 90 km.
Vehicle Type
Cancellation Rate (round-trip distance)
32 ft MXL 15MT & 18MT
₹30 per km
32 ft SXL 7MT & 9MT
₹25 per km
20 ft & 24 ft SXL 7MT & 14MT
₹20 per km
6.4 Refunds
If a booking is confirmed but Lobb is ultimately unable to deploy a vehicle, you are entitled to a 100% refund of any advance freight charges paid. Refunds are processed automatically to the original payment source and typically reflect within 7–14 business days. For payment support, contact support@lobb.in.
7. GST, Invoicing and TDS
Lobb generates digital invoices for every completed trip, available directly within the app. Taxation and billing depend on the nature of the service availed:
• Freight services (GTA Customers): Lobb works exclusively with Customers registered as Goods Transport Agents (GTA). For freight services, a Bill of Supply (GST-exempt) is issued under SAC 996601 (services by way of giving on hire). Registration as a GTA is a condition of using freight services on the Lobb Platform, and you represent and warrant that your GTA status is and remains valid; you must notify Lobb immediately of any change in that status.
• Software products (Lobb Digital and other SaaS offerings): subscriptions to Lobb Digital and other software-as-a-service products offered by Lobb are separate from freight services. For these, a GST Tax Invoice is issued with GST charged at the applicable rate on a forward charge basis.
• TDS. Any applicable Tax Deducted at Source must be adjusted exclusively from the balance payment. You must furnish TDS certificates and related declarations to Lobb within statutory timelines; certificates and declarations will be exchanged directly between the Customer and Lobb.
• e-Invoicing exemption. Per Rule 48(4) of the CGST Rules read with CGST Notification No. 13/2020 dated 21.03.2020, GTAs are exempt from e-invoicing requirements regardless of turnover thresholds. Under the Information Technology Act, 2000, system-generated electronic invoices, bills of supply, and memos do not require physical or digital signatures.
Tax classifications above reflect the law as at the “Last updated” date and will be applied as amended from time to time.
8. Acceptable Use of the Platform
You must not: (a) circumvent the Lobb Platform by directly engaging a Partner introduced to you through the Platform for the purpose of avoiding platform fees; (b) scrape, crawl, reverse-engineer, or copy the Platform or its data; (c) upload malicious code or interfere with the Platform’s operation; (d) impersonate any person or entity or misrepresent your affiliation; or (e) use the Platform for any fraudulent or unlawful purpose. Lobb may suspend or terminate accounts engaged in such conduct in accordance with Section 13.
9. Intellectual Property and Confidentiality
The Lobb Platform, including its software, design, trademarks, logos, and content, is and remains the exclusive property of Truckcentral Solutions Pvt Ltd. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Platform solely for booking and managing freight services in accordance with these Terms.
Through your relationship with Lobb, you may gain access to proprietary information, including business methodologies, software architecture, pricing algorithms, and operational strategies (“Confidential Information”). You agree to use Confidential Information solely for executing transactions on the Lobb Platform and not to disclose it to any third party, in particular any direct competitor of Lobb.
Confidential Information does not include information that is or becomes publicly available through no fault of yours, was lawfully known to you before disclosure, is independently developed without use of the Confidential Information, or must be disclosed under law or court order (provided you give Lobb prompt notice where legally permitted). Recognizing that a breach of this Section could cause irreparable harm, Lobb is entitled to seek injunctive relief in addition to monetary damages. This Section survives termination of these Terms for a period of 3 years.
10. Disclaimers
The Lobb Platform and all services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Lobb disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Lobb does not warrant that the Platform will be uninterrupted, error-free, or secure, that any Order will be accepted, or that transit times will be met. Estimated pickup and delivery times are indicative only.
11. Indemnification
You agree to indemnify, defend, and hold harmless Lobb, its directors, officers, employees, and agents from and against all claims, demands, losses, liabilities, penalties, fines, and expenses (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms; (b) the nature, condition, packaging, or documentation of your cargo, including misdeclaration or overloading; (c) your violation of applicable law, including GST and e-way bill requirements; or (d) any claim by a consignee, consignor, or other third party in connection with your shipments, except to the extent caused by Lobb’s own wilful misconduct.
12. Limitation of Liability
To the maximum extent permitted by law, Lobb shall not be liable for any indirect, incidental, consequential, punitive, special, or exemplary damages (including lost profits, loss of business, operational downtime, or loss of data) arising from or in connection with your use of the Platform, regardless of the legal theory asserted and even if Lobb has been advised of the possibility of such damages.
In the event of cargo damage, loss, or associated penalties, Lobb’s maximum aggregate liability arising out of or relating to any Order is capped at 10% of that trip’s freight value or ₹15,000, whichever is lower. Claims must be notified to Lobb in writing within 30 days of delivery (or scheduled delivery, in the case of loss); claims notified later are waived to the extent permitted by law.
While Lobb may provide administrative assistance with insurance claims filed by the Customer, such assistance is discretionary, provided on a case-by-case basis, and does not constitute an admission of liability.
13. Suspension and Termination
You may stop using the Lobb Platform and request account closure at any time by writing to support@lobb.in, subject to settlement of all outstanding Orders and dues.
Lobb may suspend or terminate your account, with notice where practicable, if you materially breach these Terms, fail to pay undisputed amounts when due, misuse the Platform, or where required by law or to protect the integrity of the Platform, Partners, or other users. Termination does not relieve you of payment obligations accrued before termination. Sections 9, 10, 11, 12, 17, and 18, and any other provision that by its nature should survive, survive termination.
14. Force Majeure
Neither party (nor any Partner) shall be liable for delay or failure in performance caused by events beyond its reasonable control, including natural disasters, floods, epidemics, strikes, riots, war, governmental action, road closures, or failures of public infrastructure. Payment obligations for services already rendered are not excused by force majeure.
15. Privacy and Data Retention
Our collection and use of personal data in connection with the Lobb Platform is described in our Privacy Policy, available on www.lobb.in. By using the Platform you consent to such collection and use, including the processing of personal data in accordance with the Digital Personal Data Protection Act, 2023 and other applicable law.
Notwithstanding any request by a Customer or Partner for deletion or removal of their data, Lobb may retain data, records, and documents (including transaction, invoicing, tax, and KYC records) to the extent and for the period required or permitted by applicable law — including tax and GST laws, the Companies Act, 2013, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 — or as necessary to comply with legal obligations, resolve disputes, and enforce agreements. Such retained data will continue to be handled in accordance with our Privacy Policy and applicable law.
16. Changes to These Terms
Lobb may update these Terms from time to time. The “Last updated” date at the top of this page reflects the latest version. For material changes, we will provide reasonable advance notice through the Platform or by email. Your continued use of the Lobb Platform after changes take effect constitutes acceptance of the revised Terms; changes do not apply retroactively to Orders already in transit.
17. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of India.
Any claim, disagreement, or dispute arising out of or in connection with these Terms or your business relationship with Lobb shall first be attempted to be resolved amicably through good-faith discussions within 30 days of written notice of the dispute. Failing amicable resolution, the dispute shall be referred to and finally resolved by binding arbitration as follows:
• The arbitration shall be conducted by a sole arbitrator appointed jointly by mutual written agreement of the parties. If the parties fail to agree on the arbitrator within 30 days of a written request, the arbitrator shall be appointed in accordance with the Arbitration and Conciliation Act, 1996.
• The arbitration shall be conducted under the Arbitration and Conciliation Act, 1996, as amended.
• The seat and venue of arbitration shall be Bengaluru, Karnataka, and the language of the proceedings shall be English.
• The costs of the arbitration shall be shared equally by the parties, unless the arbitrator directs otherwise in the award.
• The arbitrator may grant interim relief, and either party may also seek interim or injunctive relief from the courts at Bengaluru, which shall have exclusive jurisdiction over matters not subject to arbitration.
18. General Provisions
• Notices. Notices to Lobb must be sent to Truckcentral Solutions Pvt Ltd at its registered office or to support@lobb.in. Notices to you may be given through the Platform, or to the email address or phone number registered on your account, and are deemed received when sent.
• Assignment. You may not assign these Terms without Lobb’s prior written consent. Lobb may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be enforced to the maximum extent permissible.
• Waiver. No failure or delay by either party in exercising a right constitutes a waiver of that right.
• Entire agreement. These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and Lobb regarding the Platform, superseding all prior understandings on that subject, except any separate written contract signed by both parties.
• Contact. Questions about these Terms may be sent to support@lobb.in.
